Designing is about modifying, adapting and manipulating technologies to meet a particular set of requirements. Designing interactive systems for people to use often adds complexity to the challenge of creating successful solutions. How we design has a big impact on the quality of what is produced.

The goal of DIS 97 is to come to a better understanding of how designing works in practice and how it can be improved. We want to ground the discussions in experiences of real-world design practice as illustrated by the accepted papers. We want to bring together professional designers, to reflect on their design practices, and researchers in the fields of design processes, methods and techniques to see how design practice can be improved.

The conference will feature a single-track programme and the primary activity will be discussion, not presentation. The papers accepted will be presented as posters in the main meeting room throughout the conference and so provide a common ground for all participants.

Four main discussion issues have been chosen as the focus for DIS 97:

Combining perspectives - what processes can best lead to good designs, and productive interaction among those involved?
Documenting the process and the solution - what needs to be documented and which medium is best?
Representing the user and usage - what role do representations play in design processes?
Managing quality - how is quality best managed?

The objective of the conference is to create a definitive report on design issues central to the creation of successful interactive systems. The report will be distributed via the DIS WEB site after the conference for the benefit of the field. We look forward to you joining us in Amsterdam.

 
Monday 18th August
   
9.00 Opening
Shaping the reasons for use
Stefano Marzano
Senior Director Philips Design
10.00 Reflections on design 1
ProShare Presenter, a case of three phases uncovering
flaws in what had gone before.
Jean C. Scholtz
10.30 Break
11.00 Reflections on design 2
MASys, a case of heterogeneous user groups.
Kari Thoresen
11.30 Issues; introductory presentations
1. Combining perspectives
Wendy Mackay
2. Documenting the process and the solution
Guy Boy, John M. (Jack) Carroll
3. Representing the user and usage
Kim Halskov Madsen
4. Managing quality
John Karat
12.45 Lunch & posters
14.30 Posters; review of all submissions
16.00 Break
17.30 Close
   
  Tuesday 19th August
   
9.00 "Who has authorative knowledge on the processes
of design."
Presenter to be agreed
10.00 Reflections on design 3
OpenDoc, a case of co-ordinating multi-team design.
Dave Curbow, Elizabeth Dykstra-Erickson
10.30 Break
11.00 Reflections on design 4
Sundance, a case of designing for a changing world.
Paulo J. Santos, Esin o. Kiris, Cheryl L. Coyle
11.30 Issues; breakout into groups
12.45 Lunch
14.30 Issues; groups continue
16.00 Break
16.30 Issues; progress reports
17.30 Close
19.30
21.30
Conference Reception
   
  Wednesday 20th August
   
9.00 How design firms design.
Presenter to be agreed.
10.00 Reflections on design 5
POLITeam, a case of designing while using.
Oliver Stiemerling, Helge Kahler, Volker Wulf
10.30 Break
11.00 Reflections on design 6
The Home, a case of continuing design by users.
Jon O'Brien, Tom Rodden
12.45 Lunch
14.30 Issues; breakout into groups
15.30 Issues; final reports- conclusions and recommendations
Combining perspectives
Wendy Mackay
Documenting the process and the solution
Guy Boy, John M. (Jack) Carroll
16.00 Break
16.30 Issues; final reports; conclusions and recommendations
Representing the user and usage
Kim Halskov Madsen
Managing quality
John Karat
17.15 Final closing session
17.30 Conference close

The application of process models of information seeking during conceptual design: The case of an intranet resource for the re-use of multimedia training material in the motor industry
Martin Colbert University College London, London, UK Christof Peltason Condat GMBH, Berlin, Germany Rolf Fricke Condat GMBH, Berlin, Germany

Ibis - a convincing concept... but a lousy instrument?
Severin Isenmann Forschungsintitut fur anwendungsorientierte wissens-verarbeiting (FAW), Ulm, Germany Wolf d. Reuter institut fuer grund-lagen der planung (IGP) der Universitaet Stuttgart, Stuttgart, Germany

Active technical documents for design
Guy Boy European Institute of Cognitive Sciences and Engineering (eurisco), Toulouse, France

A teleradiology system design case
ErikBoralv Bengt Goransson Uppsala University, Uppsala, Sweden

Searching requirements for a system to support cooperative concept design in product development
Tuomo Tuikka, University of Oulu, Oulu, Finland

Bridging analysis of work practice with system redesign in cooperative workshops
Helena Karasti University of Oulu, Oulu, Finland

Design as interaction with computer based materials
Søren Christensen, Jens Bæk jørgensen, Kim Alskov Madsen University of Aarhus, Aarhus, Denmark

Designing user-adapted interfaces: The unified design method for transformable interactions
A. Savidis, A. Paramythis, D. Akoumianakis, C. Stephanidis, Forth, Heraklion, Greece

Better or just different? On the benefits of designing interactive systems in terms of critical parameters
William Newman Rank Xerox Research centre, Cambridge, UK

The flower model for teamwork on both sides of a new product-market combination. case study of e-mail-on-tv.
Marc Steen KPN research, Groningen, The Netherlands

A comparison of usability techniques for evaluating design ann doubleday,
Michele Ryan, Mark Springett, Alistair Sutcliffe City University, London, UK

Technology design and mimicry
Duncan Sanderson University of Brighton, Brighton, UK

User involvement in concept creation
Pete Dixon, Ben H.M. Vaske, Paul C. Neervoort Philips, Eindhoven, The Netherlands

Expected usability and product preference
Turkka Keinonen Uiah, Helsinki, Finland

Collaborative design for virtual team collaboration: a case study of jostling on the web
M.J. d'Cruz, U.Patel, C. Holtham City University, London, UK

HCI, natural science and design: A framework for triangulation across disciplines
Wendy E. Mackay, Anne-Laure Fayard Centre d'études de la navigation Aérienne, Orly Aérogares, France

On the inevitable intertwining of analysis and design: Developing systems for complex cooperations
Anita Krabbel, Ingrid Wetzel, Heinz Züllighoven Hamburg University, Hamburg, Germany

Design in the politeam project: evaluating user needs through system use in real work practice
Uta Pankoke-Babatz, Gloria Mark, Konrad Klöckner GMD-Fit, Sankt Augustin, Germany

Mahler, Mondriaan, and Bauhaus: Using artistic ideas to improve application usability
Jonathan Seth Arnowitz informaat bv, Baarn, The Netherlands, Eric Willems Compuware, Cmsterdam, The Netherlands, Ruud Priester Informaat bv, Baarn, The Netherlands, Laura Faber Informaat bv, Baarn, The Netherlands

Experiences with adding new input modalities to pc desktop computing
Rainer Malkewitz, Bernhard Ristow Fraunhofer institut, Darmstadt, Germany

Interactive systems in domestic environments
Jon O'Brien, Tom Rodden Lancaster University, Lancaster, UK

Designing with ethnography: a presentation framework for design
John Hughes, Jon O'Brien, Tom Rodden, Mark Rouncefield Lancaster University, Lancaster, UK Steve Blythin Natwest bank PLC., London, UK

The avanti project: prototyping and evaluation with a cognitive walktrough based on the norman's model of action
Antonio Rizzo, Enrica Marchigiani, Alessandro Andreadis Siena University, Siena, Italy

How to make software softer - designing tailorable applications
Oliver Stiemerling, Helge Kahler, Volker Wulf University of Bonn, Bonn, Germany

A new approach to human-computer-interaction - synchronous modeling in real and virtual spaces
Volker Brauer, Willi Bruns, Käi Schafer Universität Bremen, Bremen, Germany

enhancing communication, facilitating shared understanding, and creating better artifacts by integrating physical and computational media for design
Ernesto Arias, Hal Eden, Gerhard Fischer University of Colorado, Boulder, CO

Requirements development: Stages of opportunity for collaborative needs discovery
John M. Carroll, Mary Beth Rosson, George Chin, Jürgen Koenemann Virginia Tech, Blacksburg VA

Design@carnegie mellon: A web story
Shannon Ford, Dan Boyarski Carnegie Mellon University, Pittsburgh, PA

Triangles: Design of a physical/digital construction kit
Matthew G. Gorbet, Maggie Orth Mit Media Laboratory, Cambridge, MA

Network design: tasks & tools
Kyle S. Kuczun, Mark D. Gross University of Colorado, Boulder, CO

The singing tree, design of an interactive musical interface
William Oliver, John Yu, Eric Metois Mit Media Laboratory, Cambridge, MA

Interface to architecture: integrating technology into the environment in the brain opera
Maggie Orth Mit Media Laboratory, Cambridge, MA

Designing as the world turns
Paulo J. Santos, Esin O. Kiris, Cheryl L. Coyle Bell Laboratories, Middletown, NJ

Involving remote users in continuous design of web content
William C. Hill, Loren G. Terveen AT&T labs - research, Murray Hill, NJ

A framework for assessing group memory approaches for software design projects
Beatrix Zimmermann, Albert M. Selvin Nynex Science and Technology, White Plains, NY

Comparing interaction design techniques: a method for objective comparison to find the conceptual basis for interaction design
Mark van Setten, Gerrit C. van der Veer, Sjaak Brinkkemper University of Twente, Enschede, The Netherlands

Sound design for brain opera's mind forest: audio for a complex interactive system
Maribeth J. Back Xerox parc, Palo Alto, CA

Designing more deeper: integrating task analysis, process simulation & object definition
Keith A. Butler, Chris Esposito, Dan Klawitter Boeing Information & Support Services, Bellevue, WA

Designing support for remote intensive-care telehealth using the locales framework
Simon M. Kaplan, Geraldine Fitzpatrick The University of Queensland, Queensland,Australia

Quick but not so dirty web design: Applying empirical conceptual clustering techniques to organise hypertext content
Charles M. Hymes Hewlett packard company, Cupertino, CA Gary M. Olson University of Michigan, Ann Arbor, MI

Design case: building community in a design effort in a decentralized, individualistic setting
Judith Ramey, David Farkas University of Washington, Seattle, WA

design of a one to many collaborative product
Jean C. Scholtz Userworks, INC., Silver Spring, MD

A case study in interactive narrative design
Carol Strohecker Merl, Cambridge, MA

A designer's nightmare: Designing a reusable infor-mation retrieval class library in a multinational consortium
Alistair Sutcliffe City Cniversity, London, UK

Capturing what is needed in multi-user system design: observations from the design of three healthcare systems
Catherine G. Wolf, John Karat IBM T.J. Watson research center, Yorktown Heights, NY

Using organizational learning techniques to develop context-specific usability guidelines
Scott Henninger, Candace faith charisse lu University of Nebraska-lincoln

Simple, but cumbersome
Kari Thoresen Norwegian computing center, Oslo, Norwegian

Role of user studies in design of opendoc
Elizabeth Dykstra-Erickson, Dave Curbow Apple computer, INC., Cupertino, CA

Designing the opendoc human interface
Dave Curbow, Elzabeth Dykstra-Erickson Apple computer, INC., Cupertino, CA


Accommodation for DIS 97 participants is available at the hotels listed below. If you wish to reserve accommodation please contact the hotel of your choice directly. The conference office will not make reservations on your behalf. To receive the rates given below please make your reservation before 21st July, and confirm that you are participating in DIS 97 at the time you make your reservation. All bedroom rates are for single or double rooms inclusive of all taxes and breakfast. A variety of tour operators in different countries have all inclusive tour arrangements at advantageous rates with the Krasnapolsky group. To take advantage of these offers please contact your local travel agent.

The Grand Hotel Krasnapolsky
Dam 9, 1012 JS Amsterdam
tel +31 20 554 91 11 fax +31 20 622 86 07

The conference hotel, known as `the village on the Dam',was established in 1866 and is now one of the finest hotels in central Amsterdam. It offers a comprehensive business and tourist hotel service as well as an fully integrated conference centre. See also http://www.krasnapolsky.nl.
Conference bedroom rate; fl. 250,-/night.

Schiller Hotel
Rembrandtplein 26-36, 1017 CV Amsterdam
Tel +31 20 623 16 60 Fax +31 20 624 00 98

Right in the centre of some of the main entertainment attractions and sights. Within walking distance of the conference hotel.
Conference bedroom rate; fl. 200,-/night.

Doelen Hotel
Nieuwe Doelenstraat 24, 1012 CP Amsterdam
Tel +31 20 622 07 22 Fax +31 20 622 10 84

Overlooks one of the city's most charming canals. Within walking distance of the conference hotel.
Conference bedroom rate; fl. 200,-/night.

For other hotel options please contact the tourist office at your local Netherlands embassy or your local travel agent.


LOCATION
DIS 97 will be held in the Grand Hotel Krasnapolsky, in central Amsterdam.
Contact details are given under Accommodation.


The on-site registration desk will be open at the following times:

Sunday 17th August 5.00 pm - 8.00 pm
Monday 18th August 8.00 am - 6.00 pm
Tuesday 19th August 8.00 am - 10.00 am
Wednesday 20th August 8.00 am - 10.00 am


TRANSPORTATION
To reach the Grand Hotel Krasnapolsky.

BY AIR
Fly to Amsterdam Schiphol. From Schiphol you can either take:
A taxi direct (± 45 mins) A train from the Airport station direct to Amsterdam Central (indicated as Amsterdam CS). From Amsterdam Central the hotel is a short taxi ride (± 10 mins) or a tram ride (± 15 mins). The KLM shuttle bus. Please ask at the Schiphol Airport Information desk for details.

BY TRAIN
Take a train to Amsterdam Central (indicated as Amsterdam CS) and continue as above.

BY CAR
Use of a car in central Amsterdam is not encouraged. Parking is difficult and expensive. The hotel has limited parking facilities. To reserve a place please contact the hotel beforehand.
To reach the conference hotel take the A10 - the Amsterdam `Rondweg' - and follow signs to the centre of Amsterdam.
The Dam lies at the southern end of the Damrak, the street which runs between the Central Station and the Dam.


FOR FURTHER INFORMATION

Registration
Suzanne Schuon,
Administrative Associate
School of Information
University of Michigan
550 East University,
Ann Arbor, MI 48109-1092
USA

tel +1-313-647-3110
fax +1-313-764-2475
e-mail sues@umich.edu


General enquiries
Ian L McClelland,
Philips Design
Building OAN, PO Box 218
5600 MD, Eindhoven
Netherlands

tel +31 40 2733311
fax +31 40 2734959
e-mail I.McClelland@Design.Corp.Philips.com


Ian McClelland
Gary Olson
Gerrit van der Veer
Austin Henderson
Allan MacLean
Alistair Sutcliffe
Wendy Kellogg
John Karat
Jack Carroll


Co-chair
Co-chair
Technical Programme Co-chair
Technical Programme Co-chair

Sponsored by Association for Computing Machinery Special Interest Group in Computer-Human Interaction (SIGCHI) in co-operation with the International Federation for Information Processing (IFIP WG 13.2).

 





Bob Anderson
David Benyon
Susanne Bødker
Ruven Brooks
George Casady
Gillian Crampton-Smith
Ernest Edmonds
Gerhard Fischer
Paul Gough
Ashok Gupta
Bill Hefley
John Hughes
Simon Kaplan
Kari Kuutti


John Long
Marilyn Mantei
Wendy Mackay
Tom Moran
Neville Moray
Judith Olson
Fabio Paterno
Colin Potts
Paul Rankin
John Rheinfrank
Tom Rodden
Mary Beth Rosson
Tom Stewart
Michael Tauber