Tutorial #6

CSCW, Groupware, and Workflow: Experiences, State-of-the-art, and Future Trends

Jonathan Grudin, University of California Irvine
Steven E. Poltrock, Boeing Information & Support Services

Sunday, April 14, full-day

Benefits

You will learn the state of the art in technologies to support group work, and will learn about the social and organizational challenges faced by users and developers of collaborative technologies.

Origins

This highly-rated tutorial has been updated for CHI 96.

Features

origins of computer-supported collaborative work (CSCW)
state of the art survey of groupware that supports communication
state of the art survey of groupware that supports cooperation and teamwork
state of the art survey of workflow system support for coordination
social, behavioral, and organizational challenges of designing and using groupware
approaches to designing and evaluating groupware
future trends and tradeoffs in CSCW

Audience

Designers, developers, researchers, marketers, and managers who need to know about the current possibilities and future trends of technologies to support group work. You need to have a general background in HCI; previous experience with collaborative technologies is welcome though not required.

Presentation

Primarily lecture and video. Small-group exercises will allow audience members with experience or questions to contribute.

Instructors

Jonathan Grudin (University of California at Irvine) and Steve Poltrock (Boeing Information and Support Services) collaborate on research and development of groupware, and have presented many successful tutorials together. Jonathan has worked as developer and researcher, and has published numerous technical and popular articles, such as "Why Groupware Succeeds," presented at the 1995 European CSCW Conference. Steve introduces, evaluates, and deploys groupware systems that support information sharing, organizational memory, concurrent engineering, collaborative authoring, and workflow management.