Product support

• 1 Human-Computer Interaction: Introduction and Overview (Saturday evening)
• 2 User Interface Design for the World Wide Web (Saturday evening)
• 11 Practical Usability Evaluation (Sunday)
• 12 Design Lessons from the Best of the World Wide Web (Sunday)
• 20 Smarter Usability Testing: Practical Techniques for Developing Products (Monday)
• 27 Interviewing Customers: Discovering What They Can't Tell You (Monday morning)