Gathering customer data
4
Structured Observation: Techniques for Gathering Information about Users in their Own World
(Sunday)
5
Participatory Activities with Diverse Stakeholders during the Software Life Cycle
(Sunday)
11
Practical Usability Evaluation
(Sunday)
14
Contextual Inquiry: Grounding Your Design in User Work
(Sunday)
20
Smarter Usability Testing: Practical Techniques for Developing Products
(Monday)
26
Dynamics of Color
(Monday)
27
Interviewing Customers: Discovering What They Can't Tell You
(Monday morning)
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